FAQ

Q. I just placed my order. Will it come in time?
A. *UPDATE 5/18/2020* Due to COVID-19, delivery times can be delayed. Please note that all items have a 2-7 business day processing time that can not be expedited. This plus the shipping speed you chose will determine the day your order is delivered. 

Q. My order was shipped to the wrong address. Can you correct it?
A. We can only change shipping addresses before the item has been processed and shipped out. We can not correct anything after your order has already been shipped. 

Q. What is your return policy?
A. At this time we do not accept returns unless the item is defected, misprinted, damaged, or lost in transit. Any claims must be made 30 days from your order.

Q. I placed my order and haven't received it.
A. Packages occasionally are marked 'delivered' earlier than they are from the currier. We recommend waiting a maximum of two weeks from the expected delivery date showing on your tracking information or checking with your local post office as they are sometimes held there.

Q. Do you offer custom illustrations?
A. Yes! Please contact us at info@brandelane.com for all inquiries
 
Q. Do you offer wholesale ordering for re-sellers?
A. Yes! Please contact us at wholesale@brandelane.com for all inquiries
 
Q. Can you print any designs at a custom scale?
A. Yes! Please contact us at info@brandelane.com for all inquiries
 
Q. Do you offer bulk order options for weddings and events?
A. Yes! Please contact us at info@brandelane.com for all inquiries