RETURNS

Q. What items can be returned? 
A. You can return any items purchased in the last 30 days that are not marked as final sale

Q. What items can not be returned?
A. Items that are personalized, free, promotional items with retail value, purchased longer than 30 days ago or final sale. 

Q. How do I return an item?
A. Every situation is unique. Please e-mail me, brandi@brandelane.com within 14 days of delivery to discuss a return method that is correct for you. 

Q. Can I cancel an item? 
A. Cancellations are accepted only before shipment.

Q. What are the conditions of return?
A. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.